Terms of Service


Acceptance of Terms

Your use of services offered by CloudSocial.io (powered by CLOUDSOCIAL TECHNOLOGIES PTE LTD) is subject to the terms of a legal agreement between you and CloudSocial.io. This page explains how the agreement is made up and sets out some of the terms of that agreement (referred as Terms of Service (TOS) in this document). The name CloudSocial has been used interchangeable with CloudSocial or CloudSocial.io or cloudsocial or CLOUDSOCIAL TECHNOLOGIES PTE LTD.

In order to use the Services, you must first agree to the Terms. You may not use the Services if you do not accept the Terms of Use.

You may not access the services if you are our direct competitor, except with our prior written consent. In addition, you may not access the services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.


“Third party platforms” means a third-party social media website like Facebook, Twitter, Instagram, LinkedIn, YouTube. for which you have authenticated CloudSocial to collect information.

“We, Us or Our” means CloudSocial.io or CLOUDSOCIAL TECHNOLOGIES PTE LTD.

“You or Your” means the company or an individual on behalf of your company who is signing up for CloudSocial.io services

Account Registration

When you register, you ensure that any registration information you give to CloudSocial will always be accurate, correct and up to date. You ensure that you maintain the security of any logins, passwords, or other credentials that you select or that are provided to you for use of the Service. You will notify us immediately of any unauthorized use of your account or any other breach of security by emailing us at support@cloudsocial.io.

Services offered by CloudSocial

CloudSocial is constantly evolving in order to provide the best possible experience, services and information for its users. You acknowledge and agree that the form and nature of the services which we provide may add or modify from time to time without prior notice to you.

By using CloudSocial ‘s services you agree to the following disclaimer: The contents of this website are for informational purposes only. CloudSocial disclaims any liability for any information that may have become outdated since the last time the particular piece of information was updated. CloudSocial reserves the right to make changes and corrections to any part of the content of this website at any time without prior notice.

Free Trial

We may offer you free trials for selected Packages and/or features of the Service, including a 7 (seven) days trial period. Once your free trial period ends, your ability to access certain features of the service will terminate. CloudSocial reserves the right to determine if you are eligible for a free trial and to discontinue any free trial without notice in our sole discretion.

Fees; No Refunds

We may charge fees for certain packages and/or add-ons and/or features, either on a one-time or a subscription basis (“Paid Services”). CloudSocial reserves the right to implement fees or change the fees for certain services at any time by providing you notice of a pricing change 7 days before the end of prior term. If you purchase any Paid Services through credit card, you authorize CloudSocial through  FastSpring the seller on record to process and charge the credit card identified by you (which you represent and warrant that you are authorized to use) including all applicable taxes. If FastSpring does not receive payment from your credit card provider, you agree to pay all amounts due upon demand and CloudSocial may suspend your access to the Services. All sales are final and CloudSocial will not issue refunds, including for prepaid yearly fees.

Content on the Site

We do not own the content that we fetch from our search engines. The content may be indecent, offensive, inaccurate, unlawful, or otherwise objectionable. We shall have no obligation to preview, verify, flag, modify, filter, or remove any Indexed Content, even if requested to do so, although We may do so at our sole discretion. Indexed content is provided “AS IS”, exclusive of any warranty whatsoever. Your use of Indexed Content is at your sole risk, and we shall not be liable to you or any third party based on Indexed Content.

Social Platforms Authentication

You shall enable CloudSocial to access your third-party social platform accounts. You acknowledge and agree that we may access, collect, process, and/or store information or content, regardless of whether such content is your data or Content, from such Third-Party Social Platform accounts and/or website. Except for our obligations with respect to your data, CloudSocial shall not be responsible or liable for: (i) any content provided by You or Your Users to any Third Party Social Platform or other website, and any content accessed by You, Your Users or any third party from any Third-Party Social Media Platform or websites; (ii) any interactions or communications between You and/or Your Users and any third parties through any Third-Party Social Platform or websites; or (iii) any transactions relating to a separate agreement or arrangement between You or Your Users and any Third-Party Social Platform provider or websites.

Confidential Information

“Confidential Information” means all confidential information disclosed by a party (“Disclosing Party”) to the other party (“Receiving Party”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Your Confidential Information shall include Your Data; Our Confidential Information shall include CloudSocial Services; and Confidential Information of each party shall include the terms and conditions of this Agreement and all Order Forms, as well as business and marketing plans, technology and technical information, product plans and designs, and business processes disclosed by such party. However, Confidential Information shall not include any information that (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party; (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party; (iii) is received from a third party without breach of any obligation owed to the Disclosing Party; or (iv) was independently developed by the Receiving Party.

Protection of Confidential Information : The Receiving Party shall (i) use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but in no event less than reasonable care), (ii) not use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement, and (iii) except as otherwise authorized by the Disclosing Party in writing, to limit access to Confidential Information of the Disclosing Party to those of its and its Affiliates’ employees, contractors and agents who need such access for purposes consistent with this Agreement and who have signed agreements with the Receiving Party containing protections no less stringent than those herein. Neither party shall disclose the terms of this Agreement or any Order Form to any third party other than its Affiliates and their legal counsel and accountants without the other party’s consent.


Our Responsibilities: We shall: (i) provide Our basic support for the Purchased CloudSocial services to You at no additional charge, and (ii) use commercially reasonable efforts to make the CloudSocial Services available 24 hours a day, 7 days a week, except for: (a) planned downtime (of which We shall give at least 8 hours notice via email and which We shall schedule to the extent practicable during the weekend hours from 6:00 p.m. Saturday to 3:00 a.m. Monday IST), or (b) any unavailability caused by circumstances beyond Our reasonable control, including without limitation, acts of God, acts of government, floods, fires, earthquakes, civil unrest, acts of terror, strikes, downtime or delays by an Internet Service Provider or Third-party Social Platform, or denial of service attacks.

Your Responsibilities: You shall: (i) be responsible for Users’ compliance with this Agreement; (ii) be responsible for the accuracy, quality and legality of Your Data and of the means by which You acquired Your Data; (iii) use commercially reasonable efforts to prevent unauthorized access to or use of the CloudSocial Services, and notify us promptly of any such unauthorized access or use. You shall not: (a) make the CloudSocial Services available to anyone other than authorized Users; (b) sell, resell, rent, or lease the CloudSocial Services; (c) interfere with or disrupt the integrity or performance of the CloudSocial Services or third-party data contained therein; or (d) attempt to gain unauthorized access to the CloudSocial Services or their related systems or networks.

Proprietary Rights

You acknowledge and agree that CloudSocial.io (or CLOUDSOCIAL TECHNOLOGIES PTE LTD) own all legal right, title and interest in and to the Services, including any intellectual property rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Services may contain information which is designated confidential by us and that you shall not disclose such information without our prior written consent.

Nothing in the Terms gives you a right to use any of our trade names, trade-marks, service marks, logos, domain names, and other distinctive brand features.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent Terms of Service. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Please refer to the Terms of Service of third party products

YouTube Terms of Use

  1. When you agree to terms and conditions you are agreeing to be bound by the YouTube Terms of Service at https://www.youtube.com/t/terms and Google privacy policy at http://www.google.com/policies/privacy
  2. CloudSocial accesses your account with YouTube/Google through the API Client and reads your account data, user information, including API Data relating to your account and stores it in CloudSocial for displaying the information in your CloudSocial account.
  3. If you wish to discontinue, you can revoke CloudSocial access from your data via the Google security settings at https://security.google.com/settings/security/permissions
  4. For any questions or complaints about the CloudSocial’s privacy practices you can contact us at support@cloudsocial.io

Facebook Terms of Service –https://www.facebook.com/terms.php By using CloudSocial you are agreeing to be bound by the Facebook Terms of Service.

Instagram Terms of Service –https://help.instagram.com/581066165581870 By using CloudSocial you are agreeing to be bound by the Instagram Terms of Service.

Twitter Terms of Service –https://twitter.com/en/tos By using CloudSocial you are agreeing to be bound by the Twitter Terms of Service.

LinkedIn Terms of Service –https://legal.linkedin.com/service-specific-terms By using CloudSocial you are agreeing to be bound by the LinkedIn Terms of Service.

Changes to our Terms

If we decide to change our terms, we will update the Terms and modification date below.

These terms were last modified on April 3rd, 2020