Features

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Publish

Explore the possibilities of reaching out to audience across several social channels by instant-posting or scheduling rich media content, timed for specific time zones. With the capability of audience targeting, reach out to right audiences to maximise engagement. With our recurrence feature you can set daily, weekly, monthly or annual recurrence frequency. And should you need you can recall an unwanted post

Explore the CloudSocial platform for publishing.

Calendar

Imagine not having to wait back to post content manually for different time zones. Quickly schedule posts on specific date and time or schedule recurring posts. The Calendar gives you a single view of all your scheduled social media posts in a daily, weekly for monthly view format.

Ad Manager

Seamlessly manage your Facebook Ad campaigns. Optimize your ad spending and experience complete control over the budget and the time duration of the ad.

Plug ins

Superior content gets you exceptional social marketing results when you share it through CloudSocial. Seamlessly create rich and engaging content with Crello.

Omnibox

Respond to audience comments, messages and tweets from several social channels within the unified Omnibox. You can also manage team effort to respond to comments for ORM.

Explore the CloudSocial platform for responding, and we also have sort and multiple filters for ease of operations, including In Mention search to find a tweet or message basis keywords presents in that tweet or message.

Multiple Social Channels

One platform to manage several social media channels. Seamlessly respond to comments, messages, tweets and posts from Omnibox. Facebook, Instagram, LinkedIn, Twitter, YouTube and email for a truly 360 degree interaction with the consumer.

Collaborative Workflows

Collaborative efforts are effective to manage messages from several social channels, be it the approval flow or sharing the message internally. With our FYI or Approval options team can inform or seek approval for responding to a specific consumer request.

Tagging & Replies with Status

Plenty may not be always good. Systematically filter messages by tagging them and replying with social support status as well as status in the workflow. Standard filters like oldest to newest or date range are also available.

Analytics

Analyse social media metrics to delve deep into insights, understand consumer behaviour and take informed business decisions.

Explore the CloudSocial platform and experience analytics, and we also have aggregated calendar view to toggle between day, week, month view.

Sentiment Analysis

Customer engagements are driven by sentiments. Analyse and optimize your social strategy basis audience opinions, emotions and feelings. Our sentiment analytics not only gives an algorithm based three point scale but also a nine point scale, a tag cloud, an heat map and timeline graph.

Customisable Reports

Design and download your social media channel wise reports through a simple parameter selection interface.

Dashboard

Unified view of key social performance metrics and actionable insights. Quickly assess the social health of the brand by monitoring the dashboard.

Listen

Analyse trends specific to your industry and your competition by listening to specific keywords and hashtags on several social media channels.
Explore the CloudSocial platform for listening, and we also have in-mention search to look for content basis specific keywords within the mention stream.

Features across all packs

Customer Support

We offer 24x7x365 exceptional support over email, chat, or over call managed by our skilled support team to resolve your query, request or complaint.

Affordable Pricing

Best in class features and capabilities to seamlessly manage your social media strategy at affordable and transparentpricing. Explore our seven days free trial without credit card details.

Multiple Roles

CloudSocial offers role-based access to the functionalities be it for the Brand Manager, Marketing, Analytics, Agency Manager or the Customer Support User role.