FAQ

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About


What is CloudSocial?


The CloudSocial is a cloud based platform allows you to manage your social media platforms seamlessly and efficiently. You can respond, analyse, listen and publish. Making sure that a single unified interface is available to you to manage and execute your social media strategy. In addition it also has email as a channel for a truly 3600 experience. Given below are the key functionalities of CloudSocial :
  • The Dashboard will provide you an overall view of your Brand’s activity across key parameters.
  • Publish allows you to create or upload posts across channels. With a Calendar feature which gives the flexibility post at different times and repeat posts as per your requirement.
  • The Sentiment Analysis will help you understand what your consumers are saying about the brand and respond appropriately.
  • Using Powerful Reporting and Analytics to get insights to plan your next strategy.
  • We have Round-the-clock support to assist you anytime you need our help.
  • The Omnibox which will allow you to respond to any incoming mentions across all the social media channels available on the platform including email. The workflows will help the team to respond more efficiently. With us you can also Publish, Listen, Respond and Analyze your Post and Ads.

Help me choose the best pack according to my requirements?
CloudSocial provides you with 3 different packages. You can select the pack which fits your requirements best. If you are a small businessman or solopreneur then go for Silver, for Brands we recommend Gold, and Platinum for Social, Digital Agencies and Marketing Agencies.

#SilverGoldPlatinum
Monthly / AnnuallyGet PackGet PackGet Pack
Brands137
Roles21020
Mentions5000*25000*100000*
Note: CloudSocial offers a 7-day free trial – a trial you can take without adding your credit card details. Features offered in the trial will be as per the plan you choose. You can sign up for a free trial now!

Packs and Pricing
Silver Pack
The Silver Pack is best suited for start-ups, SME’s,shops, individuals.
  • The contract/validity for Silver Pack is 30 and 365 days named as Silver 30 or Silver 365.
  • One Brand can be configured in this Pack.
  • Silver pack consists of two roles.
  1. Super Admin – One
  2. Agents – Two
The roles actual name can be renamed with a pseudo name for the specific roles as per the business requirement. However, functionalities will be pre-defined as per the role entitlement.
Gold Pack
The Gold Pack is best suited for brands.
  • The contract/validity for Gold Pack is 30 and 365 days named as Gold 30 or Gold 365.
  • Three Brands can be configured in this Pack.
  • Gold pack consists of six roles. User per role are as follows:
  1. Super Admin – One
  2. Back Office – One
  3. Brand Manager – Three
  4. Marketing – One
  5. Analytics – One
  6. Agents – Three
The roles actual name can be renamed with a pseudo name for the specific roles as per the business requirement. However, functionalities will be pre-defined as per the role entitlement.
Platinum Pack
The Platinum Pack is best suited for social, digital & marketing agencies.
  • The contract/validity for Platinum pack is 30 and 365 days named as Platinum 30 or Platinum 365.
  • Seven Brands can be configured in this Pack.
  • Platinum Pack consists of seven roles.User per role are as follows:
  1. Super Admin – One
  2. Back Office– One
  3. Agency Manager – Two
  4. Analytics – Two
  5. Brand Manager – Seven
  6. Marketing – Seven
  7. Agents – Ten
The roles actual name can be renamed with a pseudo name for the specific roles as per the business requirement. However, functionalities will be pre-defined as per the role entitlement.

Which all social profiles can be managed through CloudSocial?
You can manage your Social Media presence across all these profiles:
  • Facebook Business Page
  • Facebook Business Page
  • Facebook Ad Manager
  • Facebook Messenger
  • Facebook Groups
  • Facebook Profile
  • Instagram Business Page
  • Twitter Profile
  • Twitter DM
  • LinkedIn Business Page
  • YouTube Channel Page
  • Google My Business
  • Email
What all features does CloudSocial offer?
We have multiple features and functionalities available in CloudSocial. Few of them are listed below:
Silver Pack

Silver


Best suited for
entrepreneurs,
small businesses
and freelancers

Publish
Posting Rich Media Contentcheckmark
Bulk Media Uploadcheckmark
Taggingcheckmark
Recall Postcheckmark
Global Time Zone Selectioncheckmark
Audience Targetingcheckmark
Social Calendarcheckmark
Insta-Alerts via Emailcheckmark
Create Content Instantly with Crellocheckmark
FB Ad Managercheckmark
URL Shortnercheckmark
ORM - Omnibox & Respond
Omni Social Channel + Email Inboxcheckmark
Collaborationcheckmark
Respond with Status – Open, Assigned, Close, Soft Close, In Progress, Ignore, Save as Draftcheckmark
In Mention Searchcheckmark
Filters – Date Range, Respond Status, Social Channel, Ticket Status, Sort by Oldest/Newestcheckmark
Export to XLS, PDF & Share via Emailcheckmark
Listen
Keyword search across select social channelscheckmark
Filter Mentions by Date Range, Respond Status,
Social Channel, Ticket Status, Sort by Oldest/Newest
checkmark
Export to CSV, PDFcheckmark
Reports & Analytics
Unified Dashboardcheckmark
Social Channels Reportcheckmark
Analyticscheckmark
Sentiment Analysischeckmark
Support - 24*7*365
Emailcheckmark
Chatcheckmark
Callcheckmark
Gold Pack

GOLD


Best suited
For Brands

Publish
Posting Rich Media Contentcheckmark
Bulk Media Uploadcheckmark
Taggingcheckmark
Recall Postcheckmark
Global Time Zone Selectioncheckmark
Audience Targetingcheckmark
Social Calendarcheckmark
Insta-Alerts via Emailcheckmark
Create Content Instantly with Crellocheckmark
FB Ad Managercheckmark
URL Shortnercheckmark
ORM - Omnibox & Respond
Omni Social Channel + Email Inboxcheckmark
Collaborationcheckmark
Respond with Status – Open, Assigned, Close, Soft Close, In Progress, Ignore, Save as Draftcheckmark
In Mention Searchcheckmark
Filters – Date Range, Respond Status, Social Channel, Ticket Status, Sort by Oldest/Newestcheckmark
Export to XLS, PDF & Share via Emailcheckmark
Listen
Keyword search across select social channelscheckmark
Filter Mentions by Date Range, Respond Status,
Social Channel, Ticket Status, Sort by Oldest/Newest
checkmark
Export to CSV, PDFcheckmark
Reports & Analytics
Unified Dashboardcheckmark
Social Channels Reportcheckmark
Analyticscheckmark
Sentiment Analysischeckmark
Support - 24*7*365
Emailcheckmark
Chatcheckmark
Callcheckmark
Platinum Pack

Platinum


Best suited For
social, digital &
marketing agencies

Publish
Posting Rich Media Contentcheckmark
Bulk Media Uploadcheckmark
Taggingcheckmark
Recall Postcheckmark
Global Time Zone Selectioncheckmark
Audience Targetingcheckmark
Social Calendarcheckmark
Insta-Alerts via Emailcheckmark
Create Content Instantly with Crellocheckmark
FB Ad Managercheckmark
URL Shortnercheckmark
ORM - Omnibox & Respond
Omni Social Channel + Email Inboxcheckmark
Collaborationcheckmark
Respond with Status – Open, Assigned, Close, Soft Close, In Progress, Ignore, Save as Draftcheckmark
In Mention Searchcheckmark
Filters – Date Range, Respond Status, Social Channel, Ticket Status, Sort by Oldest/Newestcheckmark
Export to XLS, PDF & Share via Emailcheckmark
Listen
Keyword search across select social channelscheckmark
Filter Mentions by Date Range, Respond Status,
Social Channel, Ticket Status, Sort by Oldest/Newest
checkmark
Export to CSV, PDFcheckmark
Reports & Analytics
Unified Dashboardcheckmark
Social Channels Reportcheckmark
Analyticscheckmark
Sentiment Analysischeckmark
Support - 24*7*365
Emailcheckmark
Chatcheckmark
Callcheckmark
Comparison of all three packs.

Silver

Best suited for
entrepreneurs,
small businesses
and freelancers



Gold

Best suited
for brands



Platinum

Best suited
for social media
and digital agencies

Publish
Posting Rich Media Contentcheckmarkcheckmarkcheckmark
Bulk Media Uploadcheckmarkcheckmarkcheckmark
Taggingcheckmarkcheckmarkcheckmark
Recall Postcheckmarkcheckmarkcheckmark
Global Time Zone Selectioncheckmarkcheckmarkcheckmark
Audience Targetingcheckmarkcheckmarkcheckmark
Social Calendarcheckmarkcheckmarkcheckmark
Insta-Alerts via Emailcheckmarkcheckmarkcheckmark
Create Content Instantly with Crellocheckmarkcheckmarkcheckmark
FB Ad Managercheckmarkcheckmarkcheckmark
URL Shortnercheckmarkcheckmarkcheckmark
ORM - Omnibox & Respond
Omni Social Channel + Email Inboxcheckmarkcheckmarkcheckmark
Collaborationcheckmarkcheckmarkcheckmark
Respond with Status – Open, Assigned, Close, Soft Close, In Progress, Ignore, Save as Draftcheckmarkcheckmarkcheckmark
In Mention Searchcheckmarkcheckmarkcheckmark
Filters – Date Range, Respond Status, Social Channel, Ticket Status, Sort by Oldest/Newestcheckmarkcheckmarkcheckmark
Export to XLS, PDF & Share via Emailcheckmarkcheckmarkcheckmark
Listen
Keyword search across select social channelscheckmarkcheckmarkcheckmark
Filter Mentions by Date Range, Respond Status,
Social Channel, Ticket Status, Sort by Oldest/Newest
checkmarkcheckmarkcheckmark
Export to CSV, PDFcheckmarkcheckmarkcheckmark
Reports & Analytics
Unified Dashboardcheckmarkcheckmarkcheckmark
Social Channels Reportcheckmarkcheckmarkcheckmark
Analyticscheckmarkcheckmarkcheckmark
Sentiment Analysischeckmarkcheckmarkcheckmark
Support - 24*7*365
Emailcheckmarkcheckmarkcheckmark
Chatcheckmarkcheckmarkcheckmark
Callcheckmarkcheckmarkcheckmark
What kind of support do you provide?
We take supporting you very seriously. Should you need any help in configuring or using CloudSocial we are there to support you. You can reach our support team through the Support Tab inside of CloudSocial. You can raise a ticket, chat or send us an email. We are open 24x7x365 days a year. This is across all our packs.
Let’s Begin
Let’s Begin guide will help you set up your CloudSocial account. You are just some easy steps away from managing your social media profiles all from one place. Open your CloudSocial account in another tab and follow along.
  1. Creating Users
  2. Connecting Social Account or Adding Brands Social Profile
  3. Publishing your first Post
  4. Managing your post queue with our CloudSocial Calendar
  5. Making sense out of the Reporting and Analytics section.
  6. Responding to incoming mentions (all incoming messages across the different social channels or email, are called mentions in CloudSocial) in the Omnibox.
Adding Users:
Once you’re logged in, you can create user by following the points mentioned below:
  1. Hover your mouse cursor to the “Account” option available on the left side of your screen and click on “Create User”.
  2. You will be directed to the “Add User” page.
  3. Fill in the required details (First Name, Last Name, Mobile Number, Email ID)
  4. You can set or assign a role to the user as per your requirement by selecting an option from the drop-down list. (The number & type of roles are Pack dependent.) Back Office, Brand Manager, Marketing, Analytics, Agency Manager and Agent
  5. Only in case of Agent select the channels which you wish the Agent should have access to (Facebook Profile, Facebook Page, Facebook Ad, Facebook Group, Facebook Messenger, Instagram Business Page, Twitter Profile, Twitter DM, LinkedIn Business Page, YouTube Channel Page, Email). For all other roles it is automatically selected.
  6. You can set a temporary password for the new user. (Note: The user can change their password later once they login.)
  7. Click on the “Submit” button.
You can check the number of users and recently added user info which will be visible on the right-side bar widget under the “Recently Added” section.
Connecting Social Account or Adding Brands Social Profile :
Once the users are successfully added in the tool. Now you need to add your Social Channels/ Brands.
Hover your mouse cursor to the Listen Account option available on the left side of your screen and click on “Brand Creation”.
  1. Wherein you need to set the “Brand Name”.
  2. Add social media channels by clicking on the social media icons available and enter your profile details to add the account.
  3. You can also assign a specific agent to the brand.
  4. You can assign all roles to a brand
  5. You need to select the industry type from the drop-down list
  6. Click on the “Submit” button.
You can connect multiple social media profiles with CloudSocial. The number of profiles you can connect depends on the plan you have chosen.
Steps to add Facebook Page or Profile or Group or Ad Manager:
Steps to add LinkedIn Business Page:
Steps to add YouTube Business Channel:
YouTube
YouTube Channel Selection
Publishing your first Post:
Hover your mouse cursor to the “Publish” option available on the left side of your screen and click on “Post”. If you want to create a New Post.
  1. Click on “New Post
  2. You set the “Campaign Name or Title” of your post.
  3. You can select an image from your system or type an image or GIF URL
  4. You can write more about the post in the text section
  5. In case if you have multiple brands, you can select the specific brand from the drop-down list for which the post is being published.
  6. You can also set Tags (if required)
  7. Further you can also set:
  8. Privacy Status for YouTube (Public, Private or Unlisted)
Click on Publish -> PostCreate a PostYou need to click on “Create Crello” available at the Top-Right corner of the TextboxYou need an account to start your designing in CrelloKindly register an account and if already registered kindly Login.Design the post as per your desire.Click on “Save”
  • Audience on Facebook (Public or Restricted)
  • If restricted, then age limit for the post viewers option will become available.
  • Location
  • Action (Whether to Publish Now or Publish Later by saving it as a draft)
  • Setting up recurrence for the post and recurrence date range. Daily – will publish the post daily, Weekly – will publish the post on that day of the week every week, monthly – will publish the post on that date of the month every month and annual will publish on that date of the year every year, kindly note when setting up recurrence please ensure that the validity of the pack is till that date.
  • Setting up the Time Zone, Date and Time.
  • Then you can save it or send it for approval before publishing (this functionality is available in the Platinum pack).
What is Pixabay?
Pixabay is a vibrant community of creatives, sharing copyright free images, videos and music. All contents are released under the Pixabay License, which makes them safe to use without asking for permission or giving credit to the artist - even for commercial purposes.
How to use Pixabay with CloudSocial?
User can access Pixabay content by clicking on Pixabay button placed on the Publish screen. User may select the desired content and download it. This downloaded content may be attached with the publishing post.
How do I use Crello?
You can create Images and Animations for Social Media in Minutes. You can save time on design with the integrated feature Crello. Need new content to post to your Facebook, Instagram, YouTube or Pinterest? Create an image and post it to your pages right away. No design skills necessary.
  1. Click on “New Post
  2. You set the “Campaign Name or Title” of your post.
  3. You can select an image from your system or type an image or GIF URL
  4. You can write more about the post in the text section
  5. In case if you have multiple brands, you can select the specific brand from the drop-down list for which the post is being published.
  6. You can also set Tags (if required)
  7. Further you can also set:
  8. Privacy Status for YouTube (Public, Private or Unlisted)
Scheduling a Post
By clicking on the ‘Publish Later’ option, you will be able to schedule a post later. You can select the location, time zone, date and time for publishing that post. If you want to repeat this post over a period, select the type of recurrence and date range.’
Saving posts as drafts
We understand that, at times, you would like to draft your posts and review them later. This practice will help you avoid errors. Also, you might find a nice piece of content and wish to save it for later.
Hence, CloudSocial provides you with an option to save posts as drafts.
You can save your drafts by following the steps mentioned below:
  • Click on Publish -> Click on Post -> Create a Post -> Fill in the required details -> Select the status “Save As Draft” -> Click on Save
  • Now your post is saved, and you can view it later under the History Tab.
    Managing your post queue with our CloudSocial Calendar
    Whether you have chosen to publish content now or scheduled it for later, you can view all of them in our Calendar. With this utility you can have an overview of the scheduled posts by day, week or month across all social media channels in a single view.
    CloudSocial calendar allows to schedule your Post/ Ads and keep a track of it. You can find the Calendar under Publish. You can check the post information by just hovering your cursor on a post where you will find a detailed information about the post. Social Calendar helps you edit and reschedule your post. It gives you a view of the post which are set in queue to keep a track of your post.
    1. Title of the Post
    2. If a recurrence is set, then A.Start Date, B.End Date, C.Type of recurrence – Daily, Weekly, Monthly, Annually with the timestamp.
    3. Publisher Name
    4. Approver Name
    5. Status of the Post
    6. Attachment (If any)
    7. Recall option
    8. An option to delete or pause (If recurrence is set)
    From Calendar you can check the status of your post on:
    1. Daily basis.
    2. Weekly basis.
    3. Monthly basis.
    Post Title with set colours define the status of the Post.
  • Approved and Publish ---- Reject
  • Waiting for approval ---- Sent
  • Resumed ---- Paused
  • You can easily identify the posts which belong to different account. As we have an iconic representation of the platform before the title of the post.
    FacebookInstagramLinkedInYoutubeTwitterGoogle My BusinessE-mailhttps://www.cloudsocial.io/wp-content/uploads/FAQ/Calendar.PNG
    Post Generating an Error
    You might get an error while publishing a post due to the following reasons:
    • The posts have been rejected by the particular social platform. In such scenarios, you can check the error message, which is populated when you submit the post, you can fix the content error and then post it at the instance or set the recurrence for the post.
    • You might have accidentally violated the terms and conditions of a particular social media site and hence, you aren’t able to publish any posts for that account.
    • You might have exceeded the character limit for a post (e.g. Tweets can be of up to 280 characters only). You can check the character limit for different social media networking platforms.
    • You might have uploaded some image or video which is larger in size or it might be in a different file format which the social networking websites may not support. You can check the list of the files size and format which are supported on different social platforms.
    Account
    Sign Up and Login to CloudSocial
    Visit the website: https://www.cloudsocial.io/
    1. Enter your email address through which you wish to register You can set the password as per your desire (The password must be 8 character long. One caps, one number and one special character.)
    2. You need to click on the check box and accept the Terms and Conditions
    3. Kindly perform the Google Captcha test “I am not a Robot”
    4. Click on “Register Sign Up“
    5. You will receive a pop-up message “Registration completed successfully.
    6. Click on “Login”
    7. Enter the Email ID and Password.
    8. Click on the “Login” button.
    9. Once you logged in You will be directly logged in and then you need to complete the Profile setting by filling the required data.
    https://www.cloudsocial.io/wp-content/uploads/FAQ/Profile%20Settings.PNG
    How do I reset the password of my CloudSocial account?
    Forgot your password or willing to change it for security reasons. Resetting a password is very simple. Kindly follow the given steps in the exact same order:
    Visit the website https://app.cloudsocial.io/accounts/Login
    1. Click on the “Forgot Password?” option available on the login page.
    2. Enter the email ID which you used for the registration.
    3. Click on “Send Reset Link”.
    4. You will receive a message “Password reset link has been sent to your Email ID.” You need to check your email where you will receive a link to change your password.
    5. Click on the link which will direct you to the page to set the new password. Set the new password as per your preference, the password must be 8 character long. One caps, one number and one special character.
    6. and click on the “Submit” button.
    7. You will receive a pop-up message “Password updated successfully and click here to login”
    8. Kindly click on the login link and enter your registered email ID and password
    9. Click on the “Login” button.
    Omnibox
    If you are handling multiple social media profiles, you know how much time it takes to juggle all of them while also actively participating in every conversation on each Page.
    Hence, CloudSocial has come up with a solution – Omnibox – an inbox for all your conversations.
    What is Omnibox
    Omnibox is a destination where you will be able to access and respond all the mentions and tickets coming from the social media channels which are currently supported by our platform. Following action can be performed under Omnibox:
    Function in Omnibox
    Omnibox is a destination where you will be able to access and respond all the mentions and tickets coming from the social media channels which are currently supported by our platform. Following action can be performed under Omnibox:
    • You can search any specific ticket mention or keyword in Omnibox
    • You can search any specific ticket mention or keyword in Omnibox
    • You can arrange it by Newest first, Share type and Priority.
    • You can export the data in XLS and PDF format or directly mail the selected data.
    • An agent can assign mentions to his colleagues who are mapped in the system.
    • Reply to comment on Facebook Page, Instagram business Page, Twitter profile, LinkedIn Business Page and YouTube channel page
    • Reply to inbox message on Facebook Messenger and Twitter DM
    • Reply to Email
    • Reply to messages on Facebook, Instagram and Twitter
    • All users can assign (FYI/Approve) mentions to his colleagues/superiors within the same brand
    Message with set colours define the status of the messages.
  • Approve --- Other Feedback
  • My Commen ---- Regular message
  • https://www.cloudsocial.io/wp-content/uploads/FAQ/Omnibox.PNG
    Mention Management in Omnibox
    A mention can be assigned by the following options:
    1. Role based.
    2. Email.
    Role based
    In this option the agent can only assign the mention to the user/role who have the access to the Omnibox.
    • In Silver pack agent and Super Admin can assign mention to each other
    • In Gold pack all users including Agent, Super Admin and Brand Manager can assign mention to other Agent, Super Admin and Brand Manager
    • In Platinum pack all users including Agent, Super Admin, Agency Manager and Brand Manager can assign mention to other Agent, Super Admin, Agency Manager and Brand Manager
    Email
    In this option the user can email the mention information to all the user working under the same Brand.
    https://www.cloudsocial.io/wp-content/uploads/FAQ/Assign.PNG
    Category under the Role based option
    Under the role- based option the mentions can be assigned either as an FYI or as an Approval.
    • If it’s assigned as an FYI, then no revert is expected from the recipient.
    • If it’s assigned for seeking an Approval, the workflow is as follow:
    1. The agent can only seek an approval from the role who are authorized to approve.
    2. The Approver has 3 options with regards to each case either he can approve, or approve and respond himself, or he can add his comments or thoughts with regards to the case.
    3. Once an approver has responded with his comments to the case, it will be available to other approvers under the “My Comment” filter and to agent under “Others Feedback” filter.
    4. Neither agent nor approver can respond to the mention till the approver approves Once it’s approved either the agent or the approver can reply to the mention.
    https://www.cloudsocial.io/wp-content/uploads/FAQ/FYI-Approve.PNG
    Setting priorities to the mentions
    Yes, we can set the priority to a mention depending upon the criticality. The priority option available are as follow:
    • High
    • Medium
    • Low
    Other Features in Omnibox
    • You can set Tags to the incoming mentions
    • You can set emojis to the incoming mentions
    • You set different status to the mentions (Response, In-Progress, Soft-Close and Ignore)
    • You will be able to view the Current Message, Current Status of the Related Post, Chat History, Post Traction, Basic Details and Social Media Profiles.
    • You can customize your tags in the brand creation section
    How long are your contracts/ subscription? Can I change the pack anytime?
    We have a monthly or an annual pack. Obviously the Annual pack offers better value due to the inbuilt discount. There are certain rules for changing the packs which are given in the table below.
    Plan From \Plan ToTo Gold 365To Silver 30To Silver 365To Silver 365_
    From Silver 30YES ImmediateNAYES - immediateYES Immediate
    From Silver 365YES ImmediateChange in pack allowed after end of Silver 365, can schedule in advanceNAChange in pack allowed after end of Silver 365, can schedule in advance
    From Gold 30YES ImmediateChange in pack allowed after end of Gold 30, can schedule in advanceChange in pack allowed after end of Gold 30, can schedule in advanceNA
    From Gold 365NAChange in pack allowed after end of Gold 365, can schedule in advanceChange in pack allowed after end of Gold 365, can schedule in advanceChange in pack allowed after end of Gold 365, can schedule in advance
    What happens when I change my pack Silver to Gold or Gold to Silver?
    There are multiple scenarios which are detailed below
    From Silver 30
    From Silver 30 to Silver 365From Silver 30 to Gold 30From Silver 30 to Gold 365
    WhenImmediateImmediateImmediate
    Treatment of Balance amount in accountCloudsocial will bill full amount of Silver 365 from date of switch. CloudSocial will initiate refund equal to balance number of days left of Silver 30 on date of switch.Cloudsocial will bill full amount of Gold 30 from date of switch. CloudSocial will initiate refund equal to balance number of days left of Silver 30 on date of switch.Cloudsocial will bill full amount of Gold 365 from date of switch. CloudSocial will initiate refund equal to balance number of days left of Silver 30 on date of switch.
    MentionsFrom pack change effective date ,mention count will be as per Silver 365 entitlement. Unused mentions of Silver 30 will lapseFrom pack change effective date ,mention count will be as per Gold 30 entitlement. Unused mentions of Silver 30 will lapseFrom pack change effective date, mention count will be as per Gold 365 entitlement. Unused mentions of Silver 30 will lapse
    DataFrom pack change effective date 1) Not replied mentions will be visible in Omnibox 2) All mentions will be accessible thru the reports sectionFrom pack change effective date. 1) Not replied mentions will be visible in Omnibox 2) All mentions will be accessible thru the reports sectionFrom pack change effective date. 1) Not replied mentions will be visible in Omnibox 2) All mentions will be accessible thru the reports section
    PostsAll scheduled posts upto the end date of Silver 365 will continue to get publishedAll scheduled posts upto end date of Gold 30 will continue to get publishedAll scheduled posts upto end date of Gold 365 will continue to get published
    RolesNo change in rolesAdditional roles will be added. Brand manager. Marketing. Back Office. AnalyticsAdditional roles will be added. Brand manager. Marketing. Back Office. Analytics
    # of users per roleNo change in # of users per roleNo. of Users Brand manager : from 0 to 3 Marketing : 0 to 1 Back Office: 0 to 1 Analytics : 0 to 1 Agents: 2 to 3No. of Users Brand manager : from 0 to 3 Marketing : 0 to 1 Back Office: 0 to 1 Analytics : 0 to 1 Agents: 2 to 3
    Individuals in a roleNo Change in individual mapped to a role, the existing mapping will be carried forwardThe two Individual agents will be retained in the system but their mapping to brand or channel will be reset.The two Individual agents will be retained in the system but their mapping to brand or channel will be reset
    # of BrandsNo change in number of brandsNumber of brands from one to threeNumber of brands from one to three
    From Gold 30
    Gold 30 to Gold 365Gold 30 to Silver 30Gold 30 to Silver 365
    WhenImmediateAt the end of Gold 30 period, can be scheduled ahead of end dateAt the end of Gold 30 period, can be scheduled ahead of end date
    Treatment of Balance amount in accountCloudSocial will bill full annual of Gold 365 from date of switch. CloudSocial will initiate refund equal to balance number of days left of Adv 30 on date of upgrade.CloudSocial will bill Silver 30 from effective date which will be last date of Gold 30 packCloudSocial will bill Silver 365 from effective date which will be the last date of Gold 30 pack
    MentionsFrom pack change effective date, mention count will be as per Gold 365 entitlement. Unused mentions of Gold 30 will lapseFrom pack change effective date mention count will be as per Silver 30 entitlement. Unused mentions of Gold 30 will lapseFrom pack change effective date mention count will be as per Silver 365 entitlement. Unused mentions of Gold 30 will lapse
    Data1) Not replied mentions will be visible in Omnibox 2) All mentions will be accessible thru the reports section1) Not replied mentions will be visible in Omnibox only for the brand which is to be retained 2) All mentions for the brand which is to be retained will be accessible thru the reports section1) Not replied mentions will be visible in Omnibox only for the brand which is to be retained 2) All mentions for the brand which is to be retained will be accessible thru the reports section
    PostsAll scheduled posts upto the end date of Gold 365 will continue to get publishedAll scheduled posts upto the end date of Gold 30 will continue to get published. Scheduled post for the brand which is retained will continue to get published till Silver 30 expiry dateAll scheduled posts upto the end date of Gold 30 will continue to get published. Scheduled posts for the brand which is retained will continue to get published till Silver 365 expiry date
    RolesNo change in rolesFollowing roles will be lost. Brand manager. Marketing Back Office. AnalyticsFollowing roles will be lost. Brand manager Marketing. Back Office. Analytics
    # of users per roleNo change in # of users per roleNo. of Users Brand manager : from 3 to 0 Marketing : 1 to 0 Back Office: 1 to 0 Analytics : 1 to 0 Agents: 3 to 2No. of Users Brand manager : from 3 to 0 Marketing : 1 to 0 Back Office: 1 to 0 Analytics : 1 to 0 Agents: 3 to 2
    Individuals in a roleNo Change in individual mapped to a role, the existing mapping will be carried forwardClient will have to choose which two out of three Agents they would like to retain. But their mapping to brands and Channel will be resetClient will have to choose which two out of three Agents they would like to retain. But their mapping to brands and Channel will be reset
    # of BrandsNo change in number of brandsNo. of brands will come down from three to one. Client will select which brand to retainNo. of brands will come down from three to one Client will select which brand to retain
    From Silver 365
    Silver 365 to Silver 30Silver 365 to Gold 30Silver 365 to Gold 365
    WhenAt the end of Silver 365 pack expiry date, can be scheduled ahead of end dateAt the end of Silver 365 pack expiry date, can be scheduled ahead of end dateImmediate
    Treatment of Balance amount in accountCloudSocial will bill Silver 30 from effective date which will be the last date of Silver 365 packCloudSocial will bill Gold 30 from effective date which will be the last date of Silver 365 packCloudSocial will bill Gold 365 from date of switch. CloudSocial will initiate refund equal to balance number of days left of silver 365 on date of switch.
    MentionsFrom pack change effective date, mention count will be as per Silver 30 entitlement from effective date. Unused mentions of Silver 365 will lapseFrom pack change effective date, mention count will be as per Gold 30 entitlement from effective date. Unused mentions of Silver 365 will lapseFrom pack change effective date, mention count will be as per Gold 365 entitlement from effective date. Unused mentions of Silver 365 will lapse
    DataFrom pack change effective date. 1) Not replied mentions will be visible in Omnibox 2) All mentions will be accessible thru the reports sectionFrom pack change effective date. 1) Not replied mentions will be visible in Omnibox 2) All mentions will be accessible thru the reports sectionFrom pack change effective date. 1) Not replied mentions will be visible in Omnibox 2) All mentions will be accessible thru the reports section
    PostsAll scheduled posts upto the end date of Silver 365 will continue to get publishedAll scheduled posts upto the end date of Silver 365 will continue to get publishedAll scheduled posts upto end of Gold 365 will get published
    RolesNo change in rolesAdditional roles will be added. Brand manager. Marketing. Back Office. AnalyticsAdditional roles will be added. Brand manager. Marketing. Back Office. Analytics
    # of users per roleNo change in # of users per roleNo. of Users Brand manager : from 0 to 3 Marketing : 0 to 1 Back Office: 0 to 1 Analytics : 0 to 1 Agents: 2 to 3No. of Users Brand manager : from 0 to 3 Marketing : 0 to 1 Back Office: 0 to 1 Analytics : 0 to 1 Agents: 2 to 3
    Individuals in a roleNo Change in individual mapped to a role, the existing mapping will be carried forwardThe two Individual agents will be retained in the system but their mapping to brand or channel will be reset.The two Individual agents will be retained in the system but their mapping to brand or channel will be reset.
    # of BrandsNo change in number of brandsbrand from one to threebrand from one to three
    From Gold 365
    Gold 365 to Silver 30Gold 365 to Silver 365Gold 365 to Gold 30
    WhenAt the end of Gold 365 period, can be scheduled ahead of end dateAt the end of Gold 365 period, can be scheduled ahead of end dateAt the end of Gold 365 period, can be scheduled ahead of end date
    Treatment of Balance amount in accountCloudSocial will bill Silver 30 from effective date which will be the pack expiry date of Gold 365CloudSocial will bill Silver 365 from effective date which will be the pack expiry date of Gold 365CloudSocial will bill Gold 30 from effective date which will be the pack expiry date of Gold 365
    MentionsFrom pack change effective date, mention count will be as per Silver 30 entitlement. Unused mentions of Gold 365 will lapseFrom pack change effective date, mention count will be as per Silver 365 entitlement. Unused mentions of Gold 365 will lapseFrom pack change effective date, mention count will be as per Gold 30 entitlement. Unused mentions of Gold 365 will lapse
    DataFrom Effective date of pack change. 1) Not replied mentions will be visible in Omnibox only for the brand which is to be retained 2) All mentions for the brand which is to be retained will be accessible thru the reports sectionFrom Effective date of pack change. 1) Not replied mentions will be visible in Omnibox only for the brand which is to be retained 2) All mentions for the brand which is to be retained will be accessible thru the reports sectionFrom Effective date of pack change. 1) Not replied mentions will be visible in Omnibox 2) All mentions will be accessible thru the reports section
    PostsAll scheduled posts upto the end date of Gold 365 will continue to get published. Scheduled post for the brand which is retained will continue to get published till Silver 30 expiry dateAll scheduled posts upto the end date of Gold 365 will continue to get published. Scheduled post for the brand which is retained will continue to get published till Silver 365 expiry dateAll scheduled posts upto the end date of Gold 30 will continue to get published
    RolesFollowing roles will be lost. Brand manager. Marketing. Back Office. AnalyticsFollowing roles will be lost. Brand manager. Marketing. Back Office. AnalyticsNo change in roles
    # of users per roleNo. of Users Brand manager : from 3 to 0 Marketing : 1 to 0 Back Office: 1 to 0 Analytics : 1 to 0 Agents: 3 to 2No. of Users Brand manager : from 3 to 0 Marketing : 1 to 0 Back Office: 1 to 0 Analytics : 1 to 0 Agents: 3 to 2No change in # of users per role
    Individuals in a roleClient will have to choose which two out of three Agents they would like to retain. But their mapping to brands and Channel will be resetClient will have to choose which two out of three Agents they would like to retain. But their mapping to brands and Channel will be reseNo Change in individual mapped to a role, the existing mapping will be carried forward
    # of BrandsNo. of brands will come down from three to one. Client will select which brand to retainNo. of brands will come down from three to one. Client will select which brand to retainNo change in number of brands
    From Trial Silver
    Trial Silver to Silver 30Trial Silver to Silver 365Trial Silver to Gold 30Trial Silver to Gold 365
    WhenImmediateImmediateImmediateImmediate
    MentionsFrom pack change effective date, mention count will be as per Silver 30 entitlement. Unused mentions of Trial Silver will lapseFrom pack change effective date, mention count will be as per Silver 365 entitlement. Unused mentions of Trial Silver will lapseFrom pack change effective date, mention count will be as per Gold 30 entitlement. Unused mentions of Trial Silver will lapseFrom pack change effective date, mention count will be as per Adv 365 entitlement. Unused mentions of Basic Trial will lapse
    DataFrom pack change effective date. 1) not replied mentions will be visible in Omnibox 2) All mentions will be accessible thru the reports sectionFrom pack change effective date. 1) not replied mentions will be visible in Omnibox 2) All mentions will be accessible thru the reports sectionFrom pack change effective date. 1) not replied mentions will be visible in Omnibox 2) All mentions will be accessible thru the reports sectionFrom pack change effective date. 1) not replied mentions will be visible in Omnibox 2) All mentions will be accessible thru the reports section
    PostsPosts will published as per Silver pack entitlementPosts will published as per Silver pack entitlementAll scheduled posts till end of Gold 30 will continue to be publishedAll scheduled posts till end of Gold 365 will continue to be published
    RolesNo change in rolesNo change in rolesAdditional roles will be added. Brand manager. Marketing. Back Office. AnalyticsAdditional roles will be added. Brand manager. Marketing. Back Office. Analytics
    # of users per roleNo change in # of users per roleNo change in # of users per roleNo. of Users Brand manager : from 0 to 3 Marketing : 0 to 1 Back Office: 0 to 1 Analytics : 0 to 1 Agents: 2 to 3No. of Users Brand manager : from 0 to 3 Marketing : 0 to 1 Back Office: 0 to 1 Analytics : 0 to 1 Agents: 2 to 3
    Individuals in a roleNo Change in individual mapped to a role, the existing mapping will be carried forwardNo Change in individual mapped to a role, the existing mapping will be carried forwardThe two Individual agents will be retained in the system but their mapping to brand or channel will be reset.The two Individual agents will be retained in the system but their mapping to brand or channel will be reset.
    # of BrandsNo change in number of brandsNo change in number of brandsNumber of brands from one to threeNumber of brands from one to three
    From Trial Gold
    Trial Gold to Silver 30Trial Gold to Silver 365Trial Gold to Gold 30Trial Gold to Gold 365
    WhenImmediateImmediateImmediateImmediate
    MentionsFrom pack change effective date, mention count will be as per Silver 30 entitlement. Unused mentions of Trial Gold will lapseFrom pack change effective date, mention count will be as per Silver 365 entitlement. Unused mentions Trial Gold will lapseFrom pack change effective date, mention count will be as per Gold 30 entitlement. Unused mentions of Trial Gold will lapseFrom pack change effective date, mention count will be as per Gold 365 entitlement. Unused mentions of Trial Gold will lapse
    DataFrom Effective date of pack change 1) not replied mentions will be visible in Omnibox only for the brand which is to be retained 2) All mentions for the brand which is to be retained will be accessible thru the reports sectionFrom Effective date of pack change. 1) not replied mentions will be visible in Omnibox only for the brand which is to be retained 2) All mentions for the brand which is to be retained will be accessible thru the reports section1) not replied mentions will be visible in Omnibox 2) All mentions will be accessible thru the reports section1) not replied mentions will be visible in Omnibox 2) All mentions will be accessible thru the reports section
    PostsPosts will published as per Silver pack entitlementPosts will published as per Silver pack entitlementAll scheduled posts till end of Gold 30 will continue to be publishedAll scheduled posts till end of Gold 365 will continue to be published
    RolesFollowing roles will be lost. Brand manager. Marketing. Back Office. AnalyticsFollowing roles will be lost. Brand manager. Marketing. Back Office. AnalyticsNo change in rolesNo change in roles
    # of users per roleNo. of Users Brand manager : from 3 to 0 Marketing : 1 to 0 Back Office: 1 to 0 Analytics : 1 to 0 Agents: 3 to 2No. of Users Brand manager : from 3 to 0 Marketing : 1 to 0 Back Office: 1 to 0 Analytics : 1 to 0 Agents: 3 to 2No change in # of users per roleNo change in # of users per role
    Individuals in a roleClient will have to choose which two out of three Agents they would like to retain. But their mapping to brands and Channel will be resetClient will have to choose which two out of three Agents they would like to retain. But their mapping to brands and Channel will be resetNo Change in individual mapped to a role, the existing mapping will be carried forwardNo Change in individual mapped to a role, the existing mapping will be carried forward
    # of BrandsNumber of brands from three to oneNumber of brands from three to oneNo change in number of brandsNo change in number of brands
    Payment failure with recharge after Expiry Date & The Recharge after Pack expiry
    Silver to Silver or Gold to GoldSwitch from Silver to GoldSwitch from Gold to Silver
    WhenPack has expired as client has not recharged before expiry datePack has expired as client has not recharged before expiry datePack has expired as client has not recharged before expiry date
    MentionsNo carry over of mentions, mentions will be as per entitlement of the pack in which the client has rechargedNo carry over of mentions, mentions will be as per entitlement of the pack in which the client has rechargedNo carry over of mentions, mentions will be as per entitlement of the pack in which the client has recharged
    DataFrom date of expiry to recharge date data will not be collected. 1) not replied mentions prior to expiry will be visible in Omnibox 2) All mentions prior to expiry will be accessible thru the reports sectionFrom date of expiry to recharge date data will not be collected. 1) not replied mentions prior to expiry will be visible in Omnibox 2) All mentions prior to expiry will be accessible thru the reports sectionFrom date of expiry to recharge date data will not be collected. 1) For the retained brand not replied mentions prior to expiry will be visible in Omnibox 2) For the retained brand All mentions prior to expiry will be accessible thru the reports section
    PostsAll scheduled post will be resetAll scheduled post will be resetAll scheduled post will be reset
    RolesNo change in rolesAdditional roles will be added. Brand manager. Marketing. Back Office. AnalyticsFollowing roles will be lost. Brand manager. Marketing. Back Office. Analytics
    # of users per roleNo change in # of users per roleNo. of Users Brand manager : from 0 to 3 Marketing : 0 to 1 Back Office: 0 to 1 Analytics : 0 to 1 Agents: 2 to 3No. of Users Brand manager : from 3 to 0 Marketing : 1 to 0 Back Office: 1 to 0 Analytics : 1 to 0 Agents: 3 to 2
    Individuals in a roleNo Change in individual mapped to a role, the existing mapping will be carried forwardThe two Individual agents will be retained in the system but their mapping to brand or channel will be reset.Client will have to choose which two out of three Agents they would like to retain. But their mapping to brands and Channel will be reset
    # of BrandsNo change in number of brandsNumber of brands from one to threeNumber of brands from three to one
    What can a Super Admin do?
    RoleSuper Admin
    OmniboxCan directly respond to the mention in Omnibox Assign or Approve workflow: a. Approve mention assigned to Super Admin b. Comment on mention assigned to Super Admin Assign FYI workflow or can email a specific mention to the following roles: 1. Back Office 2. Brand Manager 3. Marketing 4. Agency Manager 5. Agent
    AccountCreate User Users List View Credit Balance
    ListenBrand Creation Post Count
    PublishActions: Create Publish Publish now Publish later Recurrence Recurrence can be set on Daily – every day Weekly – on the selected day of the week Monthly – on the selected date of the month Yearly – on the selected date of the year At fixed time Pause Approved post when recurrence is on Sent post when recurrence is on Resume Delete Can delete post sent for approval Can delete post which he has rejected Can delete post which are waiting for approval Can delete failed posts Can delete paused posts Can delete resumed posts Can delete saved as drafts posts Can delete sent posts when recurrence is true Can take no action on deleted posts Save as draft Posts which he has created can be saved as drafts Can save as drafts posts which have failed Reject Can reject posts which have been sent for approval Recall Only the immediate one is recalled when recurrence is true, but future will continue Only the immediate one is recalled when no recurrence is set Approve sent for approval posts Waiting for approval Rejected posts Failed posts Crello Post Can post Select from available social media profiles Can send post thru email to Agent/Brand Manager/Agency Manager/Back Office/Super Admin Calendar FB Ad Manager
    Reports & AnalyticsDownloading the Reports Checking the Analytics section Mail Configuration
    SupportEmail Chat Audio/ Video Calls Raising Tickets to support team
    # of rolesSilver Pack – 1 Super Admin Gold Pack – 1 Super Admin Platinum Pack – 1 Super Admin
    What can a Back Office do?
    RoleBack Office
    Omnibox
    AccountCreate User Users List View Credit Balance
    ListenBrand Creation Set keyword for Listening Post Count
    Publish
    Reports & AnalyticsMail Configuration
    SupportEmail Chat Audio/ Video Calls Raising Tickets to support team
    # of rolesGold Pack – 1 Back Office Platinum Pack – 1 Back Office
    What can an Agency Manager do?
    RoleAgency Manager
    OmniboxCan directly respond to the mention in Omnibox Assign or Approve workflow: a. Approve mention assigned to Agency Manager b. Comment on mention assigned to Agency Manager c. Can assign mention to Brand Manager and Super Admin for Approval Assign FYI workflow or can email a specific mention to the following roles: 1. Super Admin Back 2. Back Office 3. Brand Manager 4. Marketing 5. Agent
    Account
    Listen
    PublishActions: Create Publish Publish now Publish later Recurrence Recurrence can be set on Daily – every day Weekly – on the selected day of the week Monthly – on the selected date of the month Yearly – on the selected date of the year At fixed time Delete Can delete post sent for approval Can delete post which he has rejected Can delete post which are waiting for approval Can delete failed posts Can delete paused posts Can delete resumed posts Can delete saved as drafts posts Can delete sent posts when recurrence is true Can take no action on deleted posts Save as draft Can save as draft rejected post Crello Post Post is automatically publish once approved Select from available social media profiles FB Ad Manager
    Reports & AnalyticsChecking the Analytics section
    SupportEmail Chat Audio/ Video Calls Raising Tickets to support team
    # of rolesAgency Manager is available only in Platinum pack As the number of brands for this pack is seven. A particular Agency Manager can be either mapped to one or all seven brands or two different Agency Managers can be mapped to four and three different brands respectively or any combination of up to two Agency Manager users mapped to the seven brands ( 7 + 0 6 + 1 5 + 2 4 + 3 3 + 4 2 + 5 1 + 6 0 + 7). But two different Agency Managers cannot be mapped to the same brand
    What can an Brand Manager do?
    RoleBrand Manager
    OmniboxCan directly respond to the mention in Omnibox Assign or Approve workflow: d. Approve mention assigned to Brand Manager e. Comment on mention assigned to Brand Manager Assign FYI workflow or can email a specific mention to the following roles: 1. Super Admin Back 2. Back Office 3. Brand Manager 4. Marketing 5. Agent
    Account
    Listen
    Publish
    Reports & AnalyticsChecking the Analytics section
    SupportEmail Chat Audio/ Video Calls Raising Tickets to support team
    # of rolesGold Pack – Three Brand Managers Platinum Pack – Seven Brand Managers One brand manager can be assigned only to one Brand In case of Gold Pack, three Brand Managers will be mapped to three different Brands In case of Platinum Pack, seven Brand Managers will be mapped to seven different Brands
    What can an Analytics user do?
    RoleAnalytics
    Omnibox
    Account
    Listen
    Publish
    Reports & AnalyticsDownloading the Reports Checking the Analytics section Email configuration
    SupportEmail Chat Audio/ Video Calls Raising Tickets to support team
    # of rolesGold Pack – 1 Analytics role Platinum Pack – 2 Analytics roles One Analytics role can be mapped to multiple brands. Under the Gold Pack – 1 Analytics role can be mapped to all 3 Brands Under the Platinum Pack – 7 users for this role can be mapped. As the number of brands for this pack is 7. A particular analytics user can be either mapped to one or all seven brands or two different analytics users can be mapped to seven different brands or any combination of up two analytics users mapped to the seven brands ( 7 + 0 6 + 1 5 + 2 4 + 2 3 +1 2 + 5 1 + 6 0 + 7 ). But two different analytics users cannot be mapped to the same brand
    What can an Marketing user do?
    RoleMarketing
    Omnibox
    Account
    ListenBrand Creation Set keyword for Listening Post Count
    PublishActions: Create Publish Publish now Publish later Recurrence Recurrence can be set on Daily – every day Weekly – on the selected day of the week Monthly – on the selected date of the month Yearly – on the selected date of the year At fixed time Pause Approved post when recurrence is on Sent post when recurrence is on Resume Delete Can delete post sent for approval Can delete post which he has rejected Can delete post which are waiting for approval Can delete failed posts Can delete paused posts Can delete resumed posts Can delete saved as drafts posts Can delete sent posts when recurrence is true Can take no action on deleted posts Save as draft Posts which he has created can be saved as drafts Can save as drafts posts which have failed Reject Can reject posts which have been sent for approval Recall Only the immediate one is recalled when recurrence is true, but future will continue Only the immediate one is recalled when no recurrence is set Approve sent for approval posts Waiting for approval Rejected posts Failed posts Crello Post Can post Select from available social media profiles Can send post thru email to Agent/Brand Manager/Agency Manager/Back Office/Super Admin Calendar FB Ad Manager
    Reports & AnalyticsDownloading the Reports Checking the Analytics section
    SupportEmail Chat Audio/ Video Calls Raising Tickets to support team
    # of rolesGold Pack – 1 Analytics role Platinum Pack – 2 Analytics roles One Analytics role can be mapped to multiple brands. Under the Gold Pack – 1 Analytics role can be mapped to all 3 Brands Under the Platinum Pack – 7 users for this role can be mapped. As the number of brands for this pack is 7. A particular marketing user can be either mapped to one or all seven brands or seven different marketing users can be mapped to seven different brands or any combination of up to seven Marketing users mapped to the seven brands ( 7 + 0 6 + 1 5 + 2 4 + 3 3 + 4 2 + 5 1 + 6 0 + 7 2+2+2+11+1+1+1+3). But two different Marketing users cannot be mapped to the same brand
    What can an Agent do?
    RoleAgent
    OmniboxCan directly respond to the mention in Omnibox Assign or Approve workflow: Can assign a mention to Brand Manager / Agency Manager/Super Admin for approval Can comment back to the sender on a specific mention Assign FYI workflow or can email a specific mention to the following roles: 1. Super Admin 2. Back Office 3. Brand Manager 4. Marketing 5. Agency Manager
    Account
    Listenmapped to the same brand or channel
    Publish
    Reports & Analytics
    SupportEmail Chat Audio/ Video Calls Raising Tickets to support team
    # of rolesSilver Pack – Two Agents Gold Pack – Three Agents Platinum Pack – Ten Agents role A specific agent mapped to one brand or a specific social media channel One Agent cannot be mapped to multiple Brands Multiple agents can be mapped to the same brand or channel
    Can I subscribe to paid plans during free trial?
    Yes, you can subscribe to paid plans anytime during the free trial. You can pay by credit card or debit card. You can also Contact us if you need any help in subscribing from our support team.
    From Pack / ToTo Silver 30To Silver 365To Gold 30To Gold 365
    From Trial SilverYES - immediateYES - immediateYES - immediateYES - immediate
    From Trial SilverYES - immediateYES - immediateYES - immediateYES - immediate
    Do you need my credit/ Debit card information to start a trial?
    No, we don’t need your credit card details to start a 7-day free trial. However, once your free trial is completed, you will need to subscribe to one of our paid packs – Silver pack, Gold pack or Platinum Pack.

    Is there a CloudSocial Free Account?
    CloudSocial offers a seven days free trail.

    Is there any limitation during free trial?
    During trial the functionality will be as per the pack chosen. Number of mentions will be as per the respective Trial pack entitlements.
    At the end of your trial pack, your data and setup remain intact provided you subscribe to a paid pack. You can login and select a plan by subscribing to continue the service.

    How many social profiles can I add in free trial?
    The number of social profiles you can add will be a function of the trial pack which you have selected. You can add 11 social profiles in Silver free trial, 33 social profiles in Gold free trial and 77 social profiles in Platinum free trial with limitation of one for each of the eleven available profiles per brand.

    Can I renew my free trial with CloudSocial?
    Currently we do not have an option to renew the free trail. You can subscribe to a monthly or annual pack at the end of the Trial period.

    How do I download my invoice?
    The invoice is emailed to you automatically. Kindly check your inbox of your registered email id. You can also find in the Account Management portal of FastSpring, the link for the same is in activation success email.
    1. Click on link Manage Your Orders in the Email
    2. You will be redirected to Fast spring website
    3. Enter your registered email Id for confirmation and click on continue
    4. Open the email received and click on “Manage your Orders”
    5. A dashboard will open

    How do I update my credit card details?
    Please contact support for the same.

    How do I change my billing details? How can I change my payment method?
    At the time of checkout, you can change your card details, even if you have stored them.
    1. You can also open the Email which you received at the time of activation success.
    1. Click on link Manage Your Orders in the Email
    2. You will be redirected to Fast spring website
    3. Enter your registered email Id for confirmation and click on continue
    4. Open the email received and click on “Manage your Orders”
    5. A dashboard will open
    6. Customer can manage their credit card detail

    Why was my credit card declined? My PayPal payment didn't go through. What should I do?
    In case you see the message saying the credit card was declined, there might be several reasons for that. Based on our experience, in most cases, there are either insufficient funds on the bank account, or your bank is blocking foreign transactions on your bank account.
    In both cases, we recommend first to check with your bank – check whether you have enough funds on the account, or whether your bank is blocking payments abroad.
    If none of above is the case, drop us a message, we’ll have a look 😉

    Why do I pay VAT/GST ? Why do I see a FastSpring checkout window?
    FastSpring is the reseller of CloudSocial. This means that FastSpring is the merchant and seller of record for the sale of our products. FastSpring will collect all applicable taxes from the customers, and report and pay those taxes to the appropriate taxation authorities.
    Most sales in the EU and some specific other geographic locations require us to collect and remit VAT or GST to the appropriate authorities. Tax rates differ by country, and customers in some locations can enter their VAT IDs as part of the checkout process if they are exempt from payment of the tax.

    Do I have to pay GST in India? Does the price include GST in India?
    India GST Exemption
    Eligible businesses making digital purchases can avoid paying GST by providing their valid GST ID at the time of purchase. For those providing a GST ID, FastSpring does not collect GST, and the GST ID appears on the invoice we provide at purchase completion.

    FastSpring's Goods and Services Tax Number for India
    Our tax ID for India is 9917USA29028OS1.
        - Africa
        - Americas
        - Asia
        - Europe
        - Oceania
    Link for human :

    Can I switch from PayPal to a credit card?
    You can select from the available payment methods at the time of checkout. You can also open the Email which you received at the time of activation success.
    1. Click on link Manage Your Orders in the Email
    2. You will be redirected to Fast spring website
    3. Enter your registered email Id for confirmation and click on continue
    4. Open the email received and click on “Manage your Orders”
    5. A dashboard will open
    6. Customer can manage their credit card detail

    Can I switch from a credit card to a PayPal account?
    You can select from the available payment methods at the time of checkout. You can also open the Email which you received at the time of activation success.
    1. Click on link Manage Your Orders in the Email
    2. You will be redirected to Fast spring website
    3. Enter your registered email Id for confirmation and click on continue
    4. Open the email received and click on “Manage your Orders”
    5. A dashboard will open
    6. Customer can manage their credit card detail

    When will I be billed for my annual subscription?
    Billing of annual subscription is based on the same principle as in case of monthly billing – imagine you start your annual subscription on, let’s say, March 25th, 2018. As you complete the subscription process, you’ll be billed the same day and the next billing date is exactly one year from the start – on March 24th, 2019.
    Don’t worry however – we’ll send you an email 1 week before the annual subscription is supposed to be renewed, so that you have time to manage everything.

    Administration & Docs
    Find the administration docs below:
    Privacy policy:
    Terms of service:
    Everything you need to know about CloudSocial & GDPR widget at bottom of website which pops up
    Info on CloudSocial Affiliate program:

    What is the Refund policy? How can I cancel my CloudSocial subscription?
    CloudSocial does not allow you to cancel your subscription. You can continue to use the platform till the expiry of your current pack.

    I need invoice copy?
    We mail all invoices to you. Kindly check your inbox of your registered email id. You can also find in the Account Management portal of FastSpring, the link for the same is in activation success email.
    1. Click on link Manage Your Orders in the Email
    2. You will be redirected to Fast spring website
    3. Enter your registered email Id for confirmation and click on continue
    4. Open the email received and click on “Manage your Orders”
    5. A dashboard will open

    I need an invoice but I've already cancelled my account. How should I proceed?
    If you need an older invoice, for account that you’ve already cancelled in the past, then first we recommend to check your email inbox (and spam box, as well), since we send you all the invoices directly to your email. The email would have come from  support@cloudsocial.io
    If you did not find the invoice you need, then drop us an email and we’ll search the universe to find that document for you 🙂
    It would be awesome if you include email of your account or the name of the page so that we can find it easily. Thanks!

    Which means of payment do you accept?
    FastSpring accepts a wide variety of payment methods from our customers. The payment methods available vary depending on the customer’s location and the type of transaction being processed. In India We accept Visa, MasterCard, American Express. If you can’t pay online, please send an email to  support@cloudsocial.io
    (don’t forget to include how many accounts you’d like to add! 🙂"
    Human –

    Is CloudSocial available in languages other than English?
    As of now we are available in English. However, we are working on adding different languages in which the platform will be available in.

    I wish to delete my Account with CloudSocial?
    We request you to contact out support on  support@cloudsocial.io

    How can I deal with time zones in CloudSocial?
    You can define your time zone while setting up your profile in CloudSocial.

    How to enable/disable two-factor authentication (2FA) in CloudSocial?
    This Feature is currently not available.

    I just subscribed, but I still see I'm on trial, why is that?
    Probably, the payment did not go through the gateway. Kindly raise a ticket and will get back to you shortly.

    How do I remove user from my team?
    Kindly raise a ticket from our Support tab.
    Please note that all published posts, comments, messages, as well as all created saved created by user who will be removed will remain available in the tool.

    How do I change the time zone on my account?
    Kindly raise a ticket from our Support tab. bot

    How do I assign Pseudo name to my Roles?
    You can easily assign Pseudo name to the roles. All you need to do is follow the below mentioned steps in the exact same order.
    1. Hover the cursor on the top right corner for Profile Settings
    2. Click on Role Editing option
    3. Select the user you which to assign a Pseudo name
    4. Enter your desired Pseudo name under “Role New Name”
    5. Click on “Update Name“ Button.

    Do you provide auto-reply feature?
    Currently we do not have auto-reply feature

    How do I change the password of my CloudSocial account?
    Changing your password in CloudSocial is very simple. All you need to do is follow the steps in the exact same order:
    1. Hover your cursor on the top right corner under your Profile name.
    2. Click on change the password option available in the list
    3. Enter the Old Password, New Password and Confirm New Password.
    4. Click on the Update Password Button

    I can't log in to CloudSocial?
    If you’re facing a problem with login on desktop, there may be several reasons of this issue.
    Step 1:
    First, please make sure you’re using one of the supported browsers and check if it’s up to date:
    • Google Chrome
    • Microsoft Edge
    • Mozilla Firefox
    • Safari
    • (Internet Explorer is no longer supported by Microsoft, thus we no longer support it either.)
    Step 2:
    If your browser is up to date, try to delete the cache of your browser and log in again. Hopefully you’ll be able to log in then. Also please make sure AdBlock or any other browser extension that may be blocking JavaScript from running, is disabled. You can also set up the exception in AdBlock settings, for following domain:  https://app.cloudsocial.io/
    Step 3:
    If you’re still facing problem with login, try to open this link and remove the Manager app from the list. Open CloudSocial in a new tab and try to log in, making sure you grant all the permissions.
    Step 4:
    If you still can’t log in, there may be several reasons. It can be due to the security settings of your network. If you’re working from a computer that is connected to the corporate network, you may need to contact your IT department to whitelist CloudSocial in the network. This typically applies to banks, non-governments organizations, etc.
    Step 5:
    If you’ve been through all this and still can’t log in, don’t give up! Open the Console of your browser (Ctrl+Shift+J) combo or F12 key on Windows, or Cmd+Shift+J on Mac). Then open CloudSocial, try to log in and take a screenshot (or record a video) for us. We’ll be happy to look into what’s happening there.
    Step 6:
    Special DNS use case
    If you’re doing a web development and you’re using a localhost on your PC, there may be a problem with opening certain webpages, such as CloudSocial, for example. Wamp, EasyPHP Deserver and similar tools can block ports or re-route the connection, which can cause the inability to load some webpages. If you´re facing this problem, try to turn off your localhost software and log in again.
    If you’re on a network, on which you had to set DNS manually, rather than obtaining it automatically, there may be a problem with loading CloudSocial as well (screenshot below). In this case, switching the address to a Google address can help. Here’s an article where you can find the settings and how to change them.
    Addresses should be:
    • Google primary DNS: 8.8.8.8.
    • Alternative server: 8.8.4.4.
    If you’re facing problem with login on your mobile, there may be several reasons:
    first, make sure you’re logged in with appropriate Facebook profile in your Facebook mobile app. If you’re switching between multiple profiles, please double check you’re connected with the one you use to connect with, to CloudSocial. Then try again.
    if the correct Facebook profile is selected, try to log out and log back in in your Facebook mobile app and then try again.
    if this still doesn’t help:
    uninstall and install it again
    open Facebook app first, sign in with appropriate Facebook profile
    If there’s still a problem with login, feel free to contact us with the as many details of your setup and whether you’ve already tried some of the above, and we’ll be happy to help!

    How can I subscribe to CloudSocial?
    Just sign up for a free trial and within your trial account you can subscribe at any time. You can pay by credit card and other payment options available as per your country. You can also Contact us if you prefer help in subscribing from our Support team.

    I want to send a DM to a user, but I can't. Why?
    Twitter
    You can start a private conversation or create a group conversation with anyone who follows you. You can also enable receiving direct messages from anyone. More info here.
    Also, you can reply to a tweet in direct message (DM), but you need to meet the conditions above. You can receive tweets and comments made on your Twitter Profile and also read direct message under Twitter DM

    Can I send a private message to anyone on Facebook? Or To whom can I send a private message on Facebook?
    Facebook
    According to Facebook’s own rules, you can send private message “to anyone who has sent a message to your Page.” In other words, you can’t initiate the conversation from your end – you can only send message to someone who contacted you via private message earlier.
    You can, however, reply in private message to a comment. You can receive comments on any post made by your page, wall post and direct message under FB Messenger
    Instagram
    At this moment, it’s not possible to send or receive direct messages of your Instagram account. This is due to the technical limitation in Instagram API – it doesn’t allow us to retrieve DMs. You can receive comments on post made on your Business Page

    How often do you synchronize my Facebook page?
    On every event like page addition, omnibox refresh, mention reply, publish post, post recall

    How often do you synchronize items in my Twitter Inbox?
    On every event like Twitter DM addition, omnibox refresh and mention reply

    Does CloudSocial support group messages on Twitter?
    Cloudsocial does not support group messages on Twitter.

    How often are my Instagram comments synced?
    On every event like Instagram page addition, omnibox refresh and mention reply.

    What can I find in my YouTube Inbox?
    Your YouTube Inbox contains all public comments on your videos. By using channel filter in Omnibox you can specifically look at YouTube.

    Where are my LinkedIn private messages?
    LinkedIn API doesn’t allow us to sync your private messages, so we do not support LinkedIn private messages.

    How far back do you sync LinkedIn comments?
    We don’t sync old comments, we sync comments after adding of the page in CloudSocial.

    What is social profile?
    By social profile, we mean any of the social media network profiles, which currently can be managed with CloudSocial. It can be any of the following:
    • Facebook Profile
    • Facebook Page
    • Facebook Ad Manager
    • Facebook Group
    • Facebook Messenger
    • Instagram Business Page
    • Twitter Profile
    • Twitter DM
    • LinkedIn Business Page
    • YouTube Channel Page
    • Email

    Does CloudSocial provide direct Instagram Scheduling
    No, CloudSocial doesn’t provide direct Instagram scheduling as of now. To schedule Instagram posts, you need to use its mobile app.

    My social media accounts are showing as locked?
    Currently you will not see that in CloudSocial. However if you notice that on your account outside CloudSocial, then you should contact your media accounts provider

    What does PTAT stands for?
    The term PTAT stands for People Talking About This – this Facebook term represents the number of users who created a story about a page. The story could be any of the following actions:
    • like a page
    • post on the page
    • like a post
    • comment on a post
    • share a post
    • answer a question
    • RSVP to a page’s event
    • mention the page in a post
    • mention the page in a photo
    • check in at a place
    • share a check-in deal
    • like a check-in deal
    • write a recommendation
    • claim an offer

    Can I add a protected Twitter account?
    If you decided to protect your own Tweets, they will still synchronize within CloudSocial. However, if a user you don’t follow mentions you in a protected Tweet, it will be impossible for us to synchronize it.
    1. “This page/account is deactivated.” Why do I see this message? What does it mean? [Bot]. You will receive this message when your trial has expired
    Keyword search
    Search for words or phrases related to your products or services. The power of keyword research lies in better understanding your target market and how they are searching for your content, services, or products.Keyword research provides you with specific search data that can help you answer questions like:
    1. What are people searching for?
    2. How many people are searching for it?
    3. In what format do they want that information?
    You can enter the keywords your wish to get the result of into the keyword search bar to discover average monthly search volume and similar keywords. With the help of this data you can target the audience better.
    The Keyword Search bar can be found in Listen under Brand Creation Set Keywords. You need to select the appropriate brand and set the keywords as per your desire. All the keyword search results will be reflected under Omnibox and using the different filters to zero in on what is of interest including In Mention search available in the Omnibox section.

    Character Limit & Format restrictions on Social Networking Platforms
    ChannelsMention/replyPost only TextPost with attachment
    Facebook ProfileNANANA
    Facebook Page800050005000
    Facebook GroupNANANA
    Facebook AdNANANA
    Facebook Messenger8000NANA
    Instagram Business Page2173NANA
    Twitter Profile28050005000
    Twitter DM8000NANA
    LinkedIn Business Page125050005000
    YouTube Channel Page980050005000
    EmailNo LimitNANA
    Format for Uploading a post on Social Networking Platforms
    PostFBImagejpg,jpeg,png
    Videoavi,flv,wmv,mp4
    GIFGif
    TWImagejpg,jpeg,png
    Videomp4
    GIFGif
    LNImagejpg,jpeg,png
    VideoNA
    GIFGif
    YTImageNA
    Videoavi,flv,wmv,mp4
    GIFGif
    CommentFBImagejpg,jpeg,png
    VideoNA
    GIFGif
    TWImagejpg,jpeg,png
    Videomp4
    GIFGif
    LNImageNA
    VideoNA
    Shorten URLs
    A URL shortener is a good option when you have a lengthy or unattractive URL that you want to share online in social media, instant messaging or even in blogs and email. One of the most common reasons why people want a short URL is to save character space when typing messages on Twitter and other social networking sites.
    Shortening any long URL is very simple, all you need to do is just follow the steps given below:
    • Click on Publish - > Post
    • Create a Post
    • You need to insert the lengthy URL in the Textbox.
    • A button to shorten the URL will be displayed below the Textbox.
    • Click on Shorten URL

    Creating Post in different languages
    CloudSocial helps you create post in different languages to target different audience across the globe and expand your business limit. You can post in any other language apart from English, all you need to do is type the text elsewhere, copy it and then paste it into the text box you see in ‘Create Post’.
      The post will be published on your social networking site as you pasted it.

      Which platforms support multiple images, GIF, video, and Carousel?
      CloudSocial allows you to add images, GIF and video to make your posts visually attractive. Some platforms don’t support posts with multiple images due to their API restrictions. However, the following platforms support multiple image posts:
      • Facebook
      • Twitter
      • LinkedIn

      The following platforms don’t support GIF posts:
      • Instagram

      Video posts are supported for the following platform:
      • Facebook
      • Twitter
      • YouTube

      How are my videos shared on social media?
      This is how your videos will be shared on different social networks:
      • On Facebook, your video post will be shared just like any other image post you share on Facebook.
      • On Twitter, videos of 140 seconds will be shared as like any other posts on Twitter.

      CloudSocial supports the following video formats:
      • .avi
      • .mp4
      • .mov

      Can I add hashtags in my posts?
      Yes. You can add hashtags in your posts. The hashtags will appear like plain text when you create the posts, However, once when they are published, they will be converted into clickable hashtags.

        Why can’t I see the link preview in my Twitter post?
        We don’t support link preview in CloudSocial.

          Why do my posts show ‘Published by CloudSocial’ on Facebook Page/Group?
          • When you use a platform (like CloudSocial) to publish posts on your Facebook Page and Groups, your posts show ‘Published by the *name of the tool*’.
          • Don’t worry! In case of the Facebook Pages, only you (the admin) can see this – other users won’t be shown ‘Published by CloudSocial’.

          How many posts can I schedule?
          There is no limit to the amount of posts or comments you can publish or schedule with any subscription to CloudSocial.

            Uploaded image is rotated or upside down. Why?
            • It can happen when you upload image, for example photo taken on smartphone, that it’s rotated or completely upside down.
            • Orientation of the image or photo is written in file’s metadata (or Exif data), which are not handled by CloudSocial. If the file’s rotation is not “fixed” using another tool that handled the Exif data and that overwrites the metadata, the image can be upside down or rotated.
            • As a solution, you can try to open the photo in a software or tool that works with image files and save it.

            Where can I find my Facebook scheduled posts?
            • You can find your scheduled posts in the calendar view within the Publishing tab, with a small Facebook icon they have in the calendar.
            • Calendar Feature is not available for Silver Pack Subscription.

            Is it possible to edit a Facebook post already published?
            It’s not possible to edit a Facebook post already published directly in CloudSocial. If you need to edit a Facebook post already published, you can do it on Facebook – please note that you can only edit text of the post, add/remove location or tag someone. You cannot edit the image, for example.

              Is it possible to target my post to a specific country?
              Yes! First, to target any post to a specific country type the name of the country in the field provided. You can enter specific country (only one country)

                Is it possible to target my post to a specific city?
                Posts made through CloudSocial can be geotargeted down to the country level and city level.

                  Can I create and publish an album to my Facebook page?
                  Yes you can publish an album to your Facebook page.

                    Different types of Tweets
                    Different types of Tweets
                    • General tweet :- A message posted to Twitter containing text, photos, a GIF, and/or video. Basically, these are all tweets that do not start with an “@” symbol.
                    • Mentions :- A Tweet containing another account’s Twitter username, preceded by the “@” symbol. For example: “Hello @CloudSocial!”
                    • Replies :- A reply is when you respond to another person’s Tweet – you can respond to another Tweet from Omnibox section in CloudSocial.
                    Then there are few other types of tweets, you can learn more about them here When you post a Tweet beginning with an @username, only people who follow both you and the account you are mentioning will see the Tweet in their Home timeline. If you’d like all your followers to see the Tweet, the best way is to Retweet, Quote Tweet your Tweet or to put a dot “.” symbol just before the username, just like this .@username My tweet

                    What views are available from the Calendar?
                    Daily, Weekly and Monthly

                      How do I publish on Instagram?
                      CloudSocial supports Instagram Direct Publishing. You may publish content directly onto Instagram via CloudSocial.

                        How do I tag a user on Instagram?
                        You can use @ sign with username in the post.

                          No image displayed for Instagram posts?
                          Check whether the attachments were successfully uploaded before publishing.

                            How do I publish an Instagram Story?
                            CloudSocial currently doesn't support publishing Instagram Stories

                              Is it possible to edit Instagram post already published?
                              CloudSocial does not support publish for Instagram

                                Errors while posting
                                • Post comprising video is not supported on LinkedIn
                                • Text post is not supported on YouTube.
                                • Post comprising image or animation is not supported on YouTube.
                                • Facebook post failed. Page Name: you Facebook Page name
                                • Twitter post failed. Page Name: your twitter page name
                                • LinkedIn : Failed. Something went wrong. Please try again later.

                                Can I publish video on my YouTube channel?
                                Yes, you can publish post on your YouTube channel with CloudSocial

                                  How do I delete YouTube video?
                                  Using the Recall post you can delete your YouTube Video. For recall the post you can follow below two methods: First method:
                                  • Go to Publish ->Calendar -> click on History Tab
                                  • Click on your YouTube Post
                                  • Then at the right bottom choose Select Status as recall and save

                                  Second method:
                                  • Go to publish-> Calendar ->then
                                  • Mouse over on your YouTube post then at the bottom choose Select Status as recall

                                  How do I categorize my YouTube videos with labels?
                                  As of now CloudSocial do not categorize YouTube videos with labels

                                    FB Ad Manager
                                    Connect Facebook Ad manager.
                                    Create Ad Campaign from the CloudSocial Publish Ad section by following the steps mentioned below:
                                    1. Hover your mouse cursor to the “Publish” option available on the left side of your screen and click on “Ad”.
                                    2. You can select the category of the campaign as in (Link Clicks, Reach, Post Engagement)
                                    3. You can set the campaign name.
                                    4. Then you need to select the Ad Account Name (Use your own name or the name of the business you’ll advertise. You can change this later).
                                    5. You can set the Audience Type (Location, Age, Gender, Languages)
                                    6. You can set the Budget on (Daily/ Lifetime budget) with the Start Date and End Date.
                                    7. Click on the “Proceed” button.
                                    Connect Facebook Ad managerConnect Facebook Ad manager
                                    Difference between having Admin role on a Facebook Page and having Admin role on a Facebook Ad Account?
                                    There is a difference between being an Admin on a Facebook Page (= administering Facebook Page) and being an Admin on a Facebook Ad Account (= administering Ad Account).
                                    Admin on Facebook Page
                                    If you are using Business Manager, you can check on which Facebook Pages you are Admin by following these steps:
                                    1. Select your Business Account
                                    2. Select Business Settings
                                    3. Select People and Assets – People
                                    4. You can check your role(s) on the right side
                                    Connect Facebook Ad manager
                                    Admin on Facebook Ad Account
                                    If you are using Business Manager, you can check whether you are Admin on given Ad Account by following these steps:
                                    1. Go to Business Settings
                                    2. Select Accounts and then Ad accounts on the left
                                    3. Choose corresponding ad account
                                    4. Click on People tab
                                    5. Make sure you’re listed among the people managing given ad account
                                    Connect Facebook Ad manager
                                    IMPORTANT NOTE: Please note that in order to configure your Facebook Ad Account in CloudSocial (to have your ad comments synced), you need to have role (Advertiser or above) on the Ad Account – having a role (even Admin) on the Facebook Page isn’t enough.

                                    How much commission will I get on becoming an affiliate?
                                    What is the minimum amount payable?
                                    How frequently and in what form will I receive my commission?
                                    Please visit cloudsocial.io and click on Refer Us tab to get details on our affiliate program.

                                    Do I have to pay to register as an affiliate?
                                    No. You can join CloudSocial’s Affiliate Program for free!

                                    How do I register myself for CloudSocial’s Affiliate Program?
                                    Please visit cloudsocial.io and click on Refer Us tab to get details on our affiliate program.

                                    Are there any restrictions as to how I can promote CloudSocial?
                                    Spamming is not allowed. If you are found spamming, your affiliate account will be closed immediately.
                                    You are not allowed to run ads on the following brand keywords – ‘CloudSocial’, Cloud Social, ‘CloudSocial’, and cloud social and competitor brand keywords – ‘Hootsuite’, ‘buffer’, ‘sprout social’, ‘Agorapulse’ and so on…
                                    You are not allowed to create and promote any coupons in the name of CloudSocial. If you are found creating and promoting any coupons, your account will be suspended, and your commission will be denied.
                                    You are not allowed to sign up for CloudSocial using your own referral link to get a commission. If you’re found to be doing so, your commission will be denied, and your account will be suspended permanently.

                                    Why has my commission not been credited?
                                    If you are an existing affiliate, please login to your affiliate account for details However in exceptional circumstances We hold your commission in the following cases:
                                    You have been spamming and/or using other illegal methods to promote CloudSocial.
                                    You have been subscribing to CloudSocial using your own subscription link to get a discount.
                                    You have been violating the CloudSocial affiliate terms.
                                    In the above-mentioned cases, your affiliate account will be closed immediately, and you’ll lose all commissions that you have on balance.