How to add an agent in CloudSocial?
Click on Account - Create user - First name - Last name - Mobile no - Email id - Select Role - Agent - Select channels - Password - Submit.
How to Add Analytics User in CloudSocial?
Click on Account - Create user - First name - Last name - Mobile no - Email id - Select Role - Analytics- Select channels - Password - Submit.
How to Add Marketing User in CloudSocial?
Click on Account - Create user - First name - Last name - Mobile no - Email id - Select Role - Marketing- Select channels - Password - Submit.
How to Add a Social Channel in CloudSocial?
Select the Social Channel which you wish to add - Enter the Username or the Email ID - Enter the Password - Click on the Authorize app button and allow the permissions if required.
How to add a Brand in CloudSocial?
Click on Listen - Brand Creation - Enter the Brand Name - Add the Social Channel - Enter the Keyword - Select Agent - Select Back office - Select Analytics - Select Marketing user - Select Brand manager - Select Agency manager - Select Industry type - Submit.
How to use Calendar in CloudSocial?
Click on Publish - Calendar - Select Relevant Post - Hover Over Post for Information - Select Status (If you want to change the status) Optional: - Select Day / Week / Month - New Post (If you want to create new post) - History (For Earlier Post)
How to create a Post in CloudSocial?
Click on Publish - Post - New Post - Campaign Title - Select File - Type in Your Text - Select Brand - Select Media - Select Status - Save. Optional: - Type in Tags - Select Privacy Status for YouTube - Audience of FB - if Restricted (Then Age group) - If Location (Then Enter Location) - Publish Later - Then Select Recurrence - Select Date Range - Select Time Zone - Select Date - Select Time
How to view Dashboard in CloudSocial?
Login - Dashboard Metrics Covered: Mentions: Five Most Recent Mentions Post: Last Five Posts Graphs: Facebook | Twitter | LinkedIn | YouTube | Instagram | Email | Slowest Response Time | Engagement | User List Added Social Media Channels
How to Listen a Keyword in CloudSocial?
Click on Listen - Brand Creation - Enter Keyword - Submit. The keyword search results will be visible in Omnibox.
How to use Omnibox in CloudSocial - Introduction
Click on Omnibox - Refresh Optional Filters: Ticket Status : Open/Assigned/In Progress/Ignored/Close/Soft Close/Save As Draft Select Channel: Facebook/Twitter/LinkedIn/YouTube/Facebook Messenger/Instagram/Email/ Twitter Direct Message Date Range: From / To Sort By : Newest / Oldest Share Type : Image / Video / Text Priority : High / Medium / Low Status : All Mentions / Approved / Other Feedback / My Comment Search : In Mention Search Export : Excel / PDF / Email
How to use Omnibox in CloudSocial - Respond
Click: Omnibox - Click on Mention - Type in Response Functionality: Tags : Product/App or Website/ Cancellation/Logistic/Refund/Advertising Sentiment : Positive / Neutral / Negative Action: Response / In Progress / Soft Close / Ignore Response - Type Text -Attachment Reply Actions : Current Message / Related Post / Chat History / Post Traction
How to use Omnibox in CloudSocial - Workflow
Click on Omnibox - Assign - Email - Select To / CC / BCC / Subject / Enter Text - Send - Role - FYI or Approve - FYI Select Role - Select Priority - Input Text - Ok - Send - Approve - Select Role - Select Priority - Input Text - Ok - Send
Silver Pack Guide
Gold Pack Guide
Platinum Pack Guide
Super Admin User Guide
Brand Manager User Guide
Marketing User Guide
Analytics User Guide
Back Office User Guide
Agent User Guide
Agency Manager User Guide
How to Change Password?
How to Change Role Name?
How to create brand?
How to create role?
How to listen keyword?
How to raise support ticket?
How to publish your first post in cloudsocial?
How to respond to a mention from omnibox in cloudsoical?
How to set your profile in cloudsocial?
How to listen from existing brand in cloudsocial?
How to subscribe?