Curated FAQ’S are listed here. Try the help widget for comprehensive list of
FAQ’S in the Knowledge Bank

What is CloudSocial?

CloudSocial is a cloud-based platform that allows you to manage your social media platforms seamlessly and efficiently. You can use CloudSocial to post content, schedule posts, and monitor your feeds from a unified dashboard. In addition, it also has email as a social channel for a truly 360˚experience.
It is a great tool for businesses that want to grow their social media presence. It helps them keep track of their follower base, as well as their engagement rates.

Is CloudSocial free to use?

CloudSocial is a subscription-based platform and it offers a 7-days free trial without entering any Credit Card details. We offer customers the ability to manage all of their social media channels from one place. The features available during the trial will vary depending on the plan you chose. You can start your free trial right now!

Do you need a credit card for the free trial?

To start your free trial, you do not need to enter your card information.

How do I request a demo of CloudSocial?

You can click on the given link and schedule your demo at your convenient time.

What are all the subscription plans that CloudSocial offers?

No. of Brands137
No. of Roles267
No. of Users31550
No. of Advance Listen Mentions-2000*10,000*

What are CloudSocial's features?

1. Dashboard : The dashboard will provide you with an overall view of your brand's activity across key parameters.
2. Calendar : This feature allows you to keep track of all scheduled and published posts easily.
3. Omnibox : It will enables you to respond to any incoming mentions (comments, messages, tweets and emails) across the different social media platforms. The workflows will make it easier for the team to respond quickly.
4. Listen : It helps you stay on top of social media trends and ongoing events. Using Listening, you can monitor all of your social networks, your competitors and spot prospects from afar using unique keywords and additional filter options to customize your search.
5. Sentiment Analysis : The Sentiment Analysis will assist you in understanding what your customers are saying about your brand so that you can respond appropriately.
6. Analytics : Analytics is a tool that can be used to get insights into your strategy and help you plan for the future. It helps you make the right decisions based on data and not on guesses. CloudSocial also has a Net Promoter Score, or NPS, which measures customer satisfaction. NPS works as a loyalty metric that lets you improve customer loyalty over time.
7. Support : We are available to assist you via live chat, email, and online calls 24 hours a day, 7 days a week.

What are social channels?
By social channels, we mean any of the social media channels that CloudSocial can currently manage. It could be any of the following options :
  • Facebook Business Page
  • Facebook Ad Manager
  • Facebook Messenger
  • Facebook Groups
  • Facebook Profile
  • Instagram Business Page
  • Instagram Ad Manager
  • Instagram Messenger
  • Twitter Profile
  • Twitter DM
  • LinkedIn Profile
  • LinkedIn Business Page
  • Pinterest
  • YouTube Channel Page
  • Email
  • Medium
  • Tik Tok
  • Google My Business
  • Google Analytics
  • Google Business Messaging

What are mentions?
In CloudSocial, all incoming comments, direct messages, tweets, and emails are classified as mentions.

What is Omnibox?
Omnibox is where you find and respond to all of your incoming mentions. No more juggling multiple tools, especially in an age when consumers believe in reaching out to brands in a variety of ways. However, they expect quick resolution regardless of which channel they use.

What all social networks does CloudSocial support?
  • Facebook
  • YouTube
  • Instagram
  • LinkedIn
  • Pinterest
  • Twitter
  • Google My Business
  • Google Analytics
  • Medium
  • Tik Tok

When I need support from CloudSocial, how do I get in touch with CloudSocial Customer Support?
We take your support very seriously. If you need assistance configuring or using CloudSocial, we are here to help. You can contact our support team via the  Support Tab  within CloudSocial. You can contact us via ticket, chat, or email. We are available 24 hours a day, 7 days a week, and 365 days a year. Each of our packs is subject to this policy.